Support Link Pro
Posted in Projects / Wed, July 15, 2015
Timeframe: July 2015-June 2016 | Amount: $10,000
The project will help increase access to mental health care resources by expanding the Support Link program. The requested funds will be used as follows:
An AmeriCorps volunteer will serve on the Support Link program, 40 hours per week for 10.5 months.
The new Support Link electronic referral and intake database will be designed, tested, improved, and fully implemented.
The first component of our project is a direct response to the significant growth of the Support Link program. NGS recently applied for and was awarded an AmeriCorps Volunteer to help manage the increasing number of inquiries, to implement a new Support Link electronic referral database and to test a new tracking and follow up system for calls.
The second component of our project is based on our need for a streamlined, updated and user friendly database. This database will have two components: a referral side, and an intake side. By switching to an electronic database from our current paper-based system, we will ensure the same referral resources are consistently provided to every caller, that those resources are regularly updated and that the new electronic system saves time and work for all interns, volunteers and staff who use it. As an added benefit, we believe this referral database represents an opportunity to offer a new service to our community partners in the mental health field: access to our referral information from their own computer.
The intake side of the database will, for the first time ever, give NGS the ability to collect data on the needs of our community, and follow up with the people accessing information through Support Link. The accompanying follow up process will be a critical component of this feedback loop. The AmeriCorps member will contact people who have used Support Link within two to four weeks after their initial contact, and ask them a standard set of follow up questions regarding their experience. We will collect this information and analyze the results at the six month mark after the database has been implemented. This will allow us to measure the actual impact of Support Link, improve our services to the community and strengthen NGS’s position to seek additional funding for Support Link in the future.
NAMI: National Alliance on Mental Illness Greater Seattle
NAMI Greater Seattle is the only organization in the Seattle area working specifically to fill the gaps in our local mental health system through education, referrals, and support.