Seattle Children’s Patient Navigator Pilot & Evaluation
Posted Wed, March 13, 2013
Seattle Children’s Hospital Foundation
Timeframe: July 2009-June 2011 | Amount: $277,831.98
From July 2009 through June 2011, the Pacific Hospital PDA provided a grant to Seattle Children’s to pilot the value of patient navigators for Somali- and Spanish-speaking families. The Pacific Hospital PDA also retained a consultant to conduct a complete evaluation of the financial and patient-care impact of the program. The evaluation found that the program provided significant cost savings, improvements in satisfaction for Somali- and Spanish-speaking patients and their families and the providers who care for them, as well as fewer missed appointments and more completed referrals among the families that worked with a navigator.